Ecosa Warranty

Mattress Warranty

15-Year Warranty

We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this mattress warranty extend to?

Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of the mattress that has at all times only been in normal domestic use and treated in accordance with our FAQ.

Deterioration which causes the mattress to have a visible indentation greater than 20mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the FAQ.
Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement mattress, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

A normal increase in the softness of the mattress which does not affect the pressure-relieving qualities of the mattress.
Comfort preference.
Abnormal use.
Physical abuse or damage to the mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found on the 100-Night Trial and FAQs page.
Mould on the mattress of any kind.
Any claim made other than for the benefit of the original purchaser.
Replacement of an mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
For mattresses a defect or change in the mattress that is only a minor variation, a normal change or a visual degradation that comes from typical use over time, which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Ecosa will not accept exchanges for another size when the bundle deal is purchased.

D. When does the warranty start?

The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your Mattress, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired mattress or new mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The mattress warranty period does not restart, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Pillow Warranty

100-Day Warranty

We are proud to offer a 100-day warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this pillow warranty extend to?

Anyone who has purchased the pillow from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa pillow that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any manufacturer defect which affects the use or function of the pillow.
Any manufacturer defect in the pillow cover such as the fabric tearing or stitching unravelling.
In respect of the pillow cover only, any manufacturing defect in the zipper assembly or the fabric of the pillow cover. As noted below, a defect in respect of the pillow cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
Comfort preference.
Abnormal use.
Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care. More information can be found under 100-Night Trial and FAQs page.
Any claim made other than for the benefit of the original purchaser.
Any pillow (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty starts on the date of delivery of the pillow and lasts until the end of 100 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and a photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your pillow, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not.

If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your pillow or a new Ecosa pillow back to you.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Cooling Quilt Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our Ecosa Cooling Quilt as it meets the highest standards for domestic use. This limited Cooling Quilt warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this Cooling Quilt warranty extend to?

Anyone who has purchased the Cooling Quilt from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of an Ecosa Cooling Quilt that has at all times been used for normal domestic use and treated in accordance with our Ecosa Cooling Quilt FAQ and care instructions.

C. What does the warranty NOT cover?

Faults with your Ecosa Cooling Quilt that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa Cooling Quilt warranty. This is not a comprehensive list and is illustrative in nature.

Abnormal use.
Physical abuse or damage to any part of the Cooling Quilt or its cover, which causes defects such as burns, cuts, tears, liquid damage or stains, and tearing or ripping of any part of the quilt.
Any claim made other than for the benefit of the original purchaser.
Any Cooling Quilt (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any Cooling Quilt sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Cooling Quilt is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example minor fading or signs of use on the outer cover, seams or finishes.

D. When does the warranty start?

The warranty commences on the date of delivery of your Ecosa Cooling Quilt, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the Ecosa Cooling Quilt prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your Ecosa Cooling Quilt.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired Cooling Quilt or new Ecosa Cooling Quilt back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The Ecosa Cooling Quilt warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Sofa Bed, Armchair and Ottoman Warranty

5-Year Warranty

We offer a 5-year limited warranty on the sofa bed and ottoman as it meets the highest standards for domestic use. This limited sofa bed, armchair and ottoman warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this warranty extend to?

Anyone who has purchased the a sofa bed and/or ottoman from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it, we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of a sofa bed, armchair and/or ottoman that has at all times been used for normal domestic use and treated in accordance with our sofa bed and ottoman FAQ and care instructions.

The sofa bed and ottoman warranty covers severe cracks, breaks and faults that impact the functionality or safety.

C. What does the warranty NOT cover?

Faults with your sofa bed and/or ottoman that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the sofa bed, armchair and ottoman warranty. This is not a comprehensive list and is illustrative in nature.

Variations in exact fabric colours.
Abnormal use.
Physical abuse or damage to any part of the sofa bed, armchair or ottoman which causes defects such as burns, cuts, tears, liquid damage or stains, dents, chips or direct breaking of the product.
Any claim made other than for the benefit of the original purchaser.
Any sofa bed, armchair or ottoman (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any sofa bed, armchair or ottoman sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the sofa bed and/or ottoman is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example, minor scuffing or colour fading over time.
Any cosmetic modifications made to the sofa bed, armchair or ottoman.
Cracks or breaks that are a result of improper care, exposure to extreme heat, sun or moisture, or misuse of the sofa bed and ottoman.
Ecosa will not accept exchanges for another size when the bundle deal is purchased.

D. When does the warranty start?

The warranty commences on the date of delivery of your sofa bed, armchair and/or ottoman and lasts for 5 calendar years.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the sofa bed, armchair and/or ottoman prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your sofa bed, armchair and/or ottoman.

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the sofa bed, armchair and/or ottoman itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired sofa bed, armchair and/or ottoman or new sofa bed and/or ottoman back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Bed Frame & Bed Base Warranty

5-Year Warranty

We are proud to offer a 5 year limited warranty on our bed frames and bed bases as it meets the highest standards for domestic use. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this bed base warranty extend to?

Anyone who has purchased the bed frame or bed base from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of an Ecosa bed frame or bed base that has at all times been used for normal domestic use and treated in accordance with our Ecosa bed frame and bed base FAQ and care instructions.

The Ecosa bed frame and bed base warranty covers severe cracks, breaks and faults that impact the bed frame’s or bed base’s functionality or safety.

C. What does the warranty NOT cover?

Faults with your Ecosa bed frame or bed base that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa bed frame and bed base warranty. This is not a comprehensive list and is illustrative in nature.

Variations in exact wood colour and grain. No two Ecosa timber bed bases look identical. This is the natural behaviour of American Ash timber.
Variations in exact fabric colours
Abnormal use.
Physical abuse or damage to any part of the bed frame or bed base or slats which causes defects such as burns, cuts, tears, liquid damage or stains, dents, chips or direct breaking of the wood.
Any claim made other than for the benefit of the original purchaser.
Any bed frame or bed base (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any bed frame or bed base sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the bed frame or bed base is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example minor scuffing or fading over time.
Any cosmetic modifications made to the bed frame or bed base, e.g. painting, varnishing or alterations to the wood or any of its fixtures.
Cracks or breaks that are a result of improper care, exposure to extreme heat or moisture, or misuse of the bed frame or bed base.
Ecosa will not accept exchanges for another size when the bundle deal is purchased.

D. When does the warranty start?

The warranty commences on the date of delivery of your bed frame or bed base, and lasts for 5 calendar years thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the bed base prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your bed frame or bed base.

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the bed frame or bed base itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired bed frame or bed base or new Ecosa bed frame or bed base back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The bed base warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to receive a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Bamboo Bedding & Silk Pillowcases Warranty

45-Day Warranty

We are proud to offer a 45-day warranty on our Bamboo Bedding and Silk Pillowcases as it meets the highest standards for domestic use. This limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this bamboo bedding and silk pillowcase warranty extend to?

Anyone who has purchased bamboo bedding and/or silk pillowcases from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa bedding set or silk pillowcase that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any physical flaw in the fabric material that causes it to split.
Any manufacturing defect in the duvet cover such as fabric tearing.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

Minor imperfections and slight cosmetic flaws
Normal wear and tear that occur over time
Normal wear and tear that occur after washing
Any damages done by way of improper washing
Pilling and abrasion caused by rubbing and washing
Any unsanitary condition or conditions caused by abusive activities

D. When does the warranty start?

The warranty starts on the date of delivery of the bamboo bedding/silk pillowcases and lasts until the end of 45 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the bedding prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your bamboo bedding/silk pillowcases, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the bamboo bedding/silk pillowcase itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Flax Linen Bedding Warranty

45-Day Warranty

We are proud to offer a 45-day warranty on our flax linen bedding as it meets the highest standards for domestic use. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this flax linen bedding warranty extend to?

Anyone who has purchased the flax linen bedding from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa bedding set that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any physical flaw in the fabric material that causes it to split.
Any manufacturing defect in the duvet cover such as fabric tearing.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

Minor imperfections and slight cosmetic flaws
Normal wear and tear that occur over time
Normal wear and tear that occur after washing
Any damages done by way of improper washing
Pilling and abrasion caused by rubbing and washing
Any unsanitary condition or conditions caused by abusive activities

D. When does the warranty start?

The warranty starts on the date of delivery of the flax linen bedding and lasts until the end of 45 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the bedding prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your bamboo bedding/silk pillowcases, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the flax linen bedding itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Topper Warranty

5-Year Warranty

We are proud to offer a 5-year warranty on our topper as it meets the highest standards for domestic use. This limited Topper Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this topper warranty extend to?

Anyone who has purchased a topper from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa topper that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Deterioration which causes the topper to have a visible indentation greater than 19mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa FAQ.
Any physical flaw in the topper that causes the foam material to split or crack, as long as the topper has not been handled improperly.
In respect of the topper cover only, any manufacturing defect in the zipper assembly or the fabric of the topper cover. As noted below, a defect in respect of the topper cover alone will not entitle you to a replacement Ecosa topper, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the topper.
Comfort preference.
Abnormal use.
Physical abuse or damage to topper which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Mould, dirt, stains, smells, or bed bug infestations resulting from poor topper care. More information can be found under 100-Night Trial and FAQs page.
Any claim made other than for the benefit of the original purchaser.
Any topper (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any topper sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the topper is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty starts on the date of delivery of the topper and lasts until the end of 10 years from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the topper prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your topper, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the topper itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired topper or new Ecosa topper back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The topper warranty period does not restart, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Waterproof Mattress Protector Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our waterproof mattress protector as it meets the highest standards for domestic use. This limited waterproof mattress protector warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this waterproof mattress protector warranty extend to?

Anyone who has purchased the waterproof mattress protector from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.

B. What does the warranty cover?

The waterproof mattress protector has a 1-year warranty against defects. Ecosa will provide free returns and free replacements in this case.

Ecosa warrants the waterproof mattress protector for a period of 1-year from the time your Protector is delivered when the waterproof mattress protector is used normally for its intended purposes in the home.
This waterproof mattress protector warranty applies to defects due to faulty workmanship or materials, subject to the limitations described in this warranty.

C. What does the warranty NOT cover?

Faults with your Ecosa waterproof mattress protector that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa waterproof mattress protector warranty. This is not a comprehensive list and is illustrative in nature.

Normal wear and tear as a result of washing and intended use
Comfort preference.
Physical abuse or damage to the waterproof mattress protector, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
Damage caused by commercial use, such as in a hotel or store.
Any claim made other than for the benefit of the original purchaser.
Any waterproof mattress protector (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any waterproof mattress protector sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the waterproof mattress protector is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty commences on the date of delivery of your waterproof mattress protector, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the waterproof mattress protector prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your waterproof mattress protector.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired waterproof mattress protector or new Ecosa waterproof mattress protector back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The waterproof mattress protector warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Luxe Quilt Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our luxe quilt as it meets the highest standards for domestic use. This limited luxe quilt warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this luxe quilt warranty extend to?

Anyone who has purchased the luxe quilt from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of an Ecosa luxe quilt that has at all times been used for normal domestic use and treated in accordance with our Ecosa luxe quilt FAQ and care instructions.

C. What does the warranty NOT cover?

Faults with your Ecosa luxe quilt that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa luxe quilt warranty. This is not a comprehensive list and is illustrative in nature.

Abnormal use.
Physical abuse or damage to any part of the luxe quilt or its cover, which causes defects such as burns, cuts, tears, liquid damage or stains, and tearing or ripping of any part of the quilt.
Any claim made other than for the benefit of the original purchaser.
Any luxe quilt (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any luxe quilt sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the luxe quilt is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example minor fading or signs of use on the outer cover, seams or finishes.

D. When does the warranty start?

The warranty commences on the date of delivery of your luxe quilt, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the luxe quilt prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your luxe quilt.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired luxe quilt or new Ecosa luxe quilt back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The luxe quilt warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Urban Bedside Table Warranty

5-Year Warranty

We are proud to offer a 5 year limited warranty on our Urban bedside table as it meets the highest standards for domestic use. This limited Urban bedside table warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this Urban bedside table warranty extend to?

Anyone who has purchased the Urban bedside table from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of an Urban bedside table that has at all times been used for normal domestic use and treated in accordance with our Urban bedside table FAQ and care instructions.

C. What does the warranty NOT cover?

Faults with your Urban bedside table that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Urban bedside table warranty. This is not a comprehensive list and is illustrative in nature.

Variations in exact wood colour and grain. No two Urban bedside tables look identical. This is the natural behaviour of American Ash timber.
Abnormal use.
Physical abuse or damage to the Urban bedside table, drawer or radiation protection layer which causes defects such as burns, cuts, tears, liquid damage or stains, dents. Chips or direct breaking of the wood.
Any claim made other than for the benefit of the original purchaser.
Any Urban bedside table (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any Urban bedside table sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Urban bedside table is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example minor scuffing or fading over time.
Any cosmetic modifications made to the Urban bedside table, e.g. painting, varnishing or alterations to the wood or any of its fixtures.
Cracks or breaks that are a result of improper care, exposure to extreme heat or moisture, or misuse of the Urban bedside table.

D. When does the warranty start?

The warranty commences on the date of delivery of your Urban bedside table, and lasts for 5 calendar years thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the Urban bedside table prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your Urban bedside table.

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the Urban bedside table itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired Urban bedside table or new Urban bedside table back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The Urban bedside table warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Capsule Bedside Table Warranty

5-Year Warranty

We are proud to offer a 5-year limited warranty on our Capsule bedside table as it meets the highest standards for domestic use. This limited bedside table warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this bedside table warranty extend to?

Anyone who has purchased the Capsule bedside table from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it, we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of a Capsule bedside table that has at all times been used for normal domestic use and treated in accordance with our Capsule bedside table FAQ and care instructions.

C. What does the warranty NOT cover?

Faults with your Capsule bedside table that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Capsule bedside table warranty. This is not a comprehensive list and is illustrative in nature.

Variations in exact wood colour and grain. No two Capsule bedside tables look identical. This is the natural behaviour of American Ash timber.
Abnormal use.
Physical abuse or damage to the bedside table, drawer or radiation protection layer which causes defects such as burns, cuts, tears, liquid damage or stains, dents. Chips or direct breaking of the wood.
Any claim made other than for the benefit of the original purchaser.
Any bedside table (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Dirt, stains, smells, or bed bug infestations resulting from poor cot mattress care. More information can be found under 100-Night Trial and FAQs page.
Any bedside table sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the bedside table is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Cracks or breaks that are a result of improper care, exposure to extreme heat or moisture, or misuse of the bedside table.

D. When does the warranty start?

The warranty commences on the date of delivery of your bedside table and lasts for 5 calendar years.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected]. We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the bedside table prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your bedside table.

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the bedside table itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired bedside table or new Capsule bedside table back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The bedside table warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Weighted Blanket Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our weighted blanket as it meets the highest standards for domestic use. This limited weighted blanket warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this weighted blanket warranty extend to?

Anyone who has purchased the weighted blanket from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.

B. What does the warranty cover?

This warranty covers damage as a result of defects in workmanship and materials of an Ecosa weighted blanket that has at all times been used for normal domestic use and treated in accordance with our Ecosa weighted blanket FAQ and care instructions.

C. What does the warranty NOT cover?

Faults with your Ecosa weighted blanket that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa weighted blanket warranty. This is not a comprehensive list and is illustrative in nature.

Abnormal use.
Physical abuse or damage to any part of the weighted blanket or its cover, which causes defects such as burns, cuts, tears, liquid damage or stains, and tearing or ripping of any part of the quilt.
Any claim made other than for the benefit of the original purchaser.
Any weighted blanket (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any weighted blanket sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the weighted blanket is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Normal signs of wear and tear, for example minor fading or signs of use on the outer cover, seams or finishes.

D. When does the warranty start?

The warranty commences on the date of delivery of your weighted blanket, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the weighted blanket prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your weighted blanket.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired weighted blanket or new Ecosa weighted blanket back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The weighted blanket warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Cot Mattress Warranty

5-Year Warranty

We are proud to offer a 5 year warranty on our cot mattress as it meets the highest standards for domestic use. This limited cot mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this cot mattress warranty extend to?

Anyone who has purchased the cot mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa cot mattress that has at all times only been in normal domestic use and treated in accordance with our Ecosa cot mattress FAQ.

Any manufacturer defect which affects the use or function of the cot mattress.
Any manufacturer defect in the cot mattress cover such as the fabric tearing or stitching unravelling.
In respect of the cot mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the cot mattress cover. As noted below, a defect in respect of the cot mattress cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

A normal increase in the softness of the material.
Comfort preference.
Abnormal use.
Physical abuse or damage to the mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Dirt, stains, smells, or bed bug infestations resulting from poor cot mattress care. More information can be found under 100-Night Trial and FAQs page.
Mould on the cot mattress of any kind.
Any claim made other than for the benefit of the original purchaser.
Replacement of an Ecosa cot mattress due to defective cover. If you purchase a cot mattress and only the cover is defective (and not the cot mattress), we will only replace the cover and not the whole cot mattress.
Any cot mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any cot mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the cot mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
Ecosa will not accept exchanges for another size when the bundle deal is purchased.

D. When does the warranty start?

The warranty starts on the date of delivery of the cot mattress and lasts until the end of 5 years from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the cot mattress prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your cot mattress, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the cot mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired cot mattress or new Ecosa cot mattress back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The cot mattress warranty period does not restart, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Cushion Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our cushion as it meets the highest standards for domestic use. This limited cushion warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this cushion warranty extend to?

Anyone who has purchased the cushion from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa cushion that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any manufacturer defect which affects the use or function of the cushion.
Any manufacturer defect in the cushion cover such as the fabric tearing or stitching unravelling.
In respect of the cushion cover only, any manufacturing defect in the zipper assembly or the fabric of the cushion cover. As noted below, a defect in respect of the cushion cover alone will not entitle you to a replacement Ecosa cushion, just the cover itself.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

Comfort preference.
Abnormal use.
Physical abuse or damage to cushion which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Mould, dirt, stains, smells, or bed bug infestations resulting from poor cushion care.
Any claim made other than for the benefit of the original purchaser.
Any cushion (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any cushion sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the cushion is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty commences on the date of delivery of your cushion, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the cushion prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your cushion.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired cushion or new Ecosa cushion back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The cushion warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to receive a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

Dream Diffuser & Essential Oil Warranty

1-Year Warranty

We are proud to offer a 1 year limited warranty on our Dream Diffuser as it meets the highest standards for domestic use. This limited Dream Diffuser warranty gives you specific legal rights. You may also have other rights which vary from state to state.

A. Who does this diffuser warranty extend to?

Anyone who has purchased the Dream Diffuser from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa Dream Diffuser that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

Any manufacturer defect which affects the use or function of the Dream Diffuser.
Any manufacturer defect which affects the use or function of the Ecosa Essential Oil.

C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

Accidental damage
Misuse of the Dream Diffuser or essential oil
Misapplication of the essential oil
Mould, dirt, stains, smells, or bed bug infestations resulting from poor care.
Modifications
Unauthorised repair
Inadequate maintenance
Normal wear and tear
Any claim made other than for the benefit of the original purchaser.
Any diffuser or essential oil (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any diffuser or essential oil sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the diffuser or essential oil is not “new” or of “first quality”, or has previously been purchased or used by someone else.

D. When does the warranty start?

The warranty commences on the date of delivery of your Dream Diffuser, and lasts for 1 calendar year thereafter.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at [email protected].

We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the diffuser prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your diffuser.

F. What happens once I’ve submitted a claim?

Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired Dream Diffuser or new Ecosa Dream Diffuser back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The Dream Diffuser warranty period does not restart. Cover continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to receive a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.